This policy applies to the OEMVPN website, user panel and subscription services. It explains the purposes and scope of data processing and how to submit requests. Information needed to manage an account is distinct from network access activity and should not be treated as the same kind of data.
Account and Order Information
No email address is required to register; a username and password are sufficient. Account information is used for authentication, subscription delivery and access management. Keep your password and subscription link secure, and do not place access credentials on public pages or attach them to support tickets.
Order records include the selected plan, amount, payment status and transaction reference information. They are used to confirm payment, verify entitlements and process refunds. Details and attachments voluntarily provided in a support ticket are used to respond to the request. Share only what is needed for troubleshooting, and redact other account information.
Website analytics help us understand traffic sources, how pages are read and which entry points are used, so we can improve the site's structure. This analytics data is separate from activity on subscription routes and is not used to build a personal profile of browsing activity.
No-Logs Policy
OEMVPN follows a no-logs policy. It does not record which websites users visit through subscription routes, store pages accessed, browsing content or communication contents, or create connection logs that can be used to trace an individual's activity.
Operating the service requires processing connection status and traffic usage. Real-time connection status is used only to manage the current connection and is not retained as a long-term history. Account-level traffic usage supports plan billing and quota checks, without a list of websites visited.
Troubleshooting follows the principle of collecting only what is necessary. Diagnostic materials should not include communication contents or complete subscription credentials. If your help is needed, the support ticket will specify the information requested and why. The no-logs policy does not remove your responsibility to protect your account and devices.
Cookies and Local Storage
The website and user panel may use cookies or browser local storage to maintain login sessions, save interface preferences and support necessary analytics. Panel login credentials are stored in local storage for subsequent authentication and should not be copied or shared.
You can review, restrict or clear this storage in your browser settings. After clearing it, you may need to log in again or reselect your preferences; restricting storage may also affect panel features. Logging out and clearing browser storage do not delete your server-side account or order information.
Payments and Necessary Data Sharing
This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment channel, which handles the information needed to complete transactions according to its own rules. Review the payment channel's page and privacy information before paying.
OEMVPN uses payment results and transaction reference information to confirm orders. You are not required to provide your payment account password in a support ticket. Data is shared only as necessary to deliver the service, handle user requests or meet applicable obligations. It is not used to sell personal information or build profiles of browsing interests.
Data Retention and Deletion Requests
Account information is retained while account services are provided. Order, refund and dispute records are retained for as long as needed to verify transactions and meet applicable obligations. Analytics and diagnostic materials are retained only as long as needed for their stated purposes, then deleted or de-identified. There is no blanket retention period beyond what is necessary.
To access, correct or delete account-related information, sign in to the user panel and submit a request through the support ticket portal, specifying the data involved. We may need to verify control of the account before processing your request. Deletion may affect subscription use. If some records must be retained, we will explain why and restrict their subsequent use.
Policy Updates and Privacy Requests
Updates to this policy will be posted on this page, and the update month at the top of the page will be changed. Important changes to data use, processing scope or user rights will be explained in a website announcement or panel notice. Please review relevant changes before continuing to use the service.
For questions about this policy or specific data processing, submit a support ticket through the user panel. See the Terms of Service for related service rules. Do not include your password, complete subscription link or personal information unrelated to your request.